COVID-19 UPDATE

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Our top priority is the health and safety of our employees and customers, so we completely redesigned our production and fulfillment center to comply with state recommended social distancing and PPE guidelines.

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What does this mean for you?

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• Processing times may be delayed. Generally processing times are within 3-5 business days* although currently those times vary due to the issues relating to COVID-19 and government orders and the impact to our business.  Processing times may also be extended during holidays, launches/re-stocks, limited edition releases and promotions.

• We will notify you as soon as your order ships or if we foresee any issues with fulfilling your order.

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We appreciate your patience and understanding as we work through this together.

Thank you so much for your support!

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*Please understand that business days do not include weekends or holidays such as  New Year’s Day, Martin Luther King Jr. Day, President’s Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, and Christmas.

 

DELIVERY 

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WHEN WILL MY PACKAGE BE DELIVERED?

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Processing time for orders is 3-5 business days (business days do not include weekends or holidays). These times may be extended during holidays, launches/restocks, limited edition releases and promotions. Once shipped, delivery time within the United States is 3-6 days. 

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All orders are shipped via USPS and FedEx. Please note, we are not responsible for any shipping deliveries that may be affected by, but not limited

to, the following: customs, natural occurrences, air/ground transportation strikes/delays or transfers from USPS to other carriers.

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Kindly note that if inaccurate or incomplete addresses are provided, or if there are unverified details with your order, it may delay processing by an additional 1-2 business days. We encourage all customers to thoroughly review their shipping and billing information prior to checking out to ensure any possible delays are avoided. 

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RETURN POLICY

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All sales are FINAL and there are no refunds allowed on any grounds.

Order processing begins as soon as an order is submitted. As a result, Order modifications are not permitted after an order is submitted. This includes changes to product, refunds, shipment methods, addresses, cancellations, etc.

 

 

NOTE: DUE TO THE DELICATE NATURE OF HAIR EXTENSIONS, LACE & SILK PRODUCTS (FULL LACE WIGS, LACE CLOSURES, LACE FRONTALS, SILK CLOSURES & SILK FRONTALS ),  CAN NOT BE RETURNED. EXCHANGED OR REPLACED